Our Continence Assessments are delivered by a Clinical Nurse Consultant, They involve a clinical assessment face to face or via telehealth, a comprehensive report for NDIS, including a quote for recommended consumables/Assistive Technology (AT) and follow up appointment to review final report. Ongoing care may be offered if required, a new service agreement will be offered.

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Process:

1. Client fills out e-referral

2. Client will be contacted, email with information sent and service agreement offered

3. Appointment is offered and booked in

4. Assessment attended face to face or via telehealth

5. Reports are written

6. Follow up appointment offered to go through final report

7. If a client requires ongoing support, an additional service agreement will be offered.

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WunderKind is not a registered provider, therefore can only offer these assessments for self-funded, plan-managed or private clients, at this point in time.

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Responsibilities of WunderKind Consulting Jervis Bay agrees to:

1. Recommend general continence assessments every 1-2 years or as needs change. A new Service Agreement (e.g., for NDIS) will be issued as required.

2. Review the provision of support at least quarterly and annually with the Participant if ongoing services (e.g., catheter changes) are required.

3. Provide a comprehensive Continence Assessment, including:

   • Face-to-face or telehealth consultations

   • Documentation as required by NDIS standards

   • Behind-the-scenes work (e.g., ordering pad samples, product recommendations)

   • A detailed report after the care episode

   • Note: Ongoing/regular support is not typically necessary unless explicitly agreed upon - an additional service agreement will be required.

4. Deliver supports that meet the Participant’s needs at their preferred times/days.

5. Communicate openly and honestly on time.

6. Treat Participants with courtesy and respect.

7. Consult Participants on decisions regarding how supports are provided.

8. Provide clear information on managing complaints, disagreements, or cancellation policies (if applicable).

9. Listen to feedback and resolve concerns promptly.

10. Notify Participants at least 48 hours in advance if appointments need to be rescheduled and offer alternative options.

11. Unless a significant breach or incident occurs, provide the required notice if terminating a Service Agreement.

12. Protect Participants’ privacy and confidentiality to the best extent possible.

13. Ensure compliance with relevant laws, including the NDIS Act 2013 and Australian Consumer Law.

14. Maintain accurate records of support provided and issue prompt, detailed invoices.

 

Responsibilities of the Participant/Client agrees to:

1. Communicate preferences for delivering support (e.g., face-to-face or telehealth).

2. Treat the provider with courtesy and respect.

3. For home visits:

   • Refrain from smoking in the provider's vicinity.

   • Ensure pets are secured away for workplace safety.

4. Raise any concerns about the provided support directly with WunderKind Consulting Jervis Bay.

5. Provide a minimum of 48 hours notice (via phone, SMS, or email) if unable to attend a scheduled appointment. Cancellation policies apply if insufficient notice is given.

6. Notify WunderKind Consulting Jervis Bay immediately if the NDIS plan is suspended or replaced or if they cease to be a Participant in the NDIS.

7. Notify WunderKind Consulting Jervis Bay of any changes in plan management or stakeholders.

8. Confirm sufficient funds in the NDIS plan or payment method (e.g., self-funded or compensable).

 

Appointment Cancellations:

• General Policy: Notify WunderKind Consulting Jervis Bay at least 48 hours before.

• Medical Issues: Same-day cancellations for unavoidable medical reasons (e.g., hospital visits) will not incur charges if rescheduling is possible.

• Other Reasons: Last-minute cancellations (e.g., double bookings) may incur charges, per NDIS guidelines.

• Missed Appointments: If travel has commenced and the Participant is unavailable or over 15-30 minutes late, a fee may apply to recover costs.

For more details, refer to the NDIS Pricing Arrangements: NDIS Pricing Arrangements.

 

Service Delivery Responsibilities:

1. Referrals:

   • Accepted only via the Referral Request e-template.

   • Acknowledged within 2-3 business days.

   • It may be declined based on staff availability and location.

2. Appointment Bookings:

   • Contact the office directly by phone, sms or email for assistance.

3. Continence Assessments:

   • Delivered as a "one-off" episode of care, including assessment, follow-up, and a detailed report.

   • Typically includes 6 hours of clinical work. Complex cases may require additional time.

   • Participants are encouraged to seek assessments every 1-2 years or as needs change.

4. Catheter Care:

   • One-Off Services: Catheter assessment, product review, education, and a report (6 hours of clinical work).

   • Ongoing Services: Regular catheter changes, education, and reporting as needed, with fees based on visit frequency, duration, and travel.

 

Invoicing Policies:

1. Continence Assessments:

Invoiced for 6 hours:

• It covers the appointment, initial work, clinical follow-up, and report writing.

1. Catheter Care:

• Invoices issued within 1-2 business days of appointments, covering face-to-face time, clinical review, consumable costs, 

 

Terms are 7 business days. Outcome reports will be withheld until payment is received.

 

Note: The above policies ensure clarity, fairness, and alignment with the NDIS guidelines, prioritising the needs of all clients served by WunderKind Consulting Jervis Bay.

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